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Introduction
Lightspeed was paying for three automation tools that still needed people to glue them together. Multify replaced all of them.
Lightspeed was paying for three automation tools that still needed people to glue them together. Multify replaced all of them.
The challenge
Every department had its own automation tool, and none of them talked.
Every department had its own automation tool, and none of them talked.
Every department had its own automation tool, and none of them talked.
Support ran one platform, sales ran another, and ops had a third stitched together with scripts. Each needed a specialist to maintain. Work that crossed departments still required a human to carry it between systems, and the combined licensing bill kept climbing while the gaps stayed.
Support ran one platform, sales ran another, and ops had a third stitched together with scripts. Each needed a specialist to maintain. Work that crossed departments still required a human to carry it between systems, and the combined licensing bill kept climbing while the gaps stayed.
The solution
One platform, agents for every team, a single audit trail.
One platform, agents for every team, a single audit trail.
One platform, agents for every team, a single audit trail.
Lightspeed rebuilt its workflows in Multify over six weeks, department by department. Support triage, lead routing, and daily ops reporting now run as agents on one platform. Because everything shares an audit log, finance and compliance can trace any action back to its trigger — something the previous stack could never do.
Lightspeed rebuilt its workflows in Multify over six weeks, department by department. Support triage, lead routing, and daily ops reporting now run as agents on one platform. Because everything shares an audit log, finance and compliance can trace any action back to its trigger — something the previous stack could never do.
The results
Lightspeed consolidated three tools into one and paid for the year in a quarter.
Lightspeed consolidated three tools into one and paid for the year in a quarter.
Lightspeed consolidated three tools into one and paid for the year in a quarter.
Three automation tools replaced by a single platform
Three automation tools replaced by a single platform
$240,000 saved annually in licensing and maintenance
$240,000 saved annually in licensing and maintenance
Full rollout across four departments in six weeks
Full rollout across four departments in six weeks
One unified audit trail across every automated action
One unified audit trail across every automated action
Two specialist maintenance roles redeployed to product work
Two specialist maintenance roles redeployed to product work
In their words
"We replaced three internal tools and a lot of copy-paste with a single Multify agent. It paid for itself in a week."
"We replaced three internal tools and a lot of copy-paste with a single Multify agent. It paid for itself in a week."
