How Lightbox automated its weekly ops with Multify

How Lightbox automated its weekly ops with Multify

Industry
Creative software
Company Size
45 employees

0

0

manual reports, ever

0

manual reports, ever

5 days

5 days

5 days

from signup to first agent

from signup to first agent

15 hrs

15 hrs

15 hrs

reclaimed every week

reclaimed every week

Introduction

Three people, half a day, every single Monday — rebuilding the same report. Lightbox described it to Multify once and never touched it again.

Three people, half a day, every single Monday — rebuilding the same report. Lightbox described it to Multify once and never touched it again.

The challenge

Recurring work was quietly consuming fifteen hours a week.

Recurring work was quietly consuming fifteen hours a week.

Recurring work was quietly consuming fifteen hours a week.

Weekly reporting pulled data from four tools and took three people half a day. Onboarding checklists were run by hand and steps got missed. Data hygiene tasks were scheduled, then skipped whenever something urgent came up — which was most weeks.

Weekly reporting pulled data from four tools and took three people half a day. Onboarding checklists were run by hand and steps got missed. Data hygiene tasks were scheduled, then skipped whenever something urgent came up — which was most weeks.

The solution

Agents that run the recurring work on schedule, every time.

Agents that run the recurring work on schedule, every time.

Agents that run the recurring work on schedule, every time.

Lightbox described each process to Multify in plain language once. Agents now pull the weekly numbers, build the report, and send it before Monday standup. Onboarding checklists run themselves end to end, and data cleanup happens nightly instead of whenever someone remembers.

Lightbox described each process to Multify in plain language once. Agents now pull the weekly numbers, build the report, and send it before Monday standup. Onboarding checklists run themselves end to end, and data cleanup happens nightly instead of whenever someone remembers.

The results

Lightbox's ops team stopped doing recurring work entirely.

Lightbox's ops team stopped doing recurring work entirely.

Lightbox's ops team stopped doing recurring work entirely.

Zero manually built reports since deployment

Zero manually built reports since deployment

Fifteen hours per week reclaimed across the team

Fifteen hours per week reclaimed across the team

First working agent live in five days

First working agent live in five days

Onboarding completion time cut by half

Onboarding completion time cut by half

Data cleanup running nightly, unprompted

Data cleanup running nightly, unprompted

In their words

"Our Monday reporting used to eat half a day across three people. We described it to Multify once, and it's been running ever since. Nobody has touched it, and nobody misses it."

"Our Monday reporting used to eat half a day across three people. We described it to Multify once, and it's been running ever since. Nobody has touched it, and nobody misses it."

Jonas Beck
COO, Lightbox

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